Frequently Asked Question and Answers to a Senior Home Service Agency
It is always important to look for the best home service agency for elderly people which can at times be a very tedious task. However, these days there are options to get answers for your queries easily and then settle for the best.
Below we have listed the top 10 questions which one must ask any agency before finalizing them.
How long the Home Service Agency has been in this business and brief about the background?
The number of years definitely gives you a fair idea about their experience in the home service line, however it will not guarantee if their work is really the best. However, the background check is very important as it provides an insight about their reputation among the people.
Are background checks conducted by the agency on their hired employees?
This is an extremely important question because we want to protect our elderly ones from any mishap. Therefore, background checks provide information regarding any arrest, misconduct, elderly abuse etc.
Is it possible to meet the professional personally before receiving the service?
A good elderly home agency will allow you to personally meet the professional or the care giver to build trust. This will provide you the satisfaction that the elderly members in the family are in right hands.
Can we check if the employees are insured by the company?
Yes that right. An agency should insure all its employees because in case of any accident or mishap, it is the duty of the agency and the insurance company to take care and not of the individual who have hired them.
Is it possible that your agency can assign one caregiver?
This is the best way to ensure that the elderly loved person gets care all the time. Assigning one caregiver will build trust as well and it will be helpful in the long run.
Can we get an insight into the hiring and training process of your agency?
It is important to understand the process the company follows while hiring people. The training they undergo will ensure their quality of work. Hence spend some time with the agency and try to extract as much information as possible.
Is there any written plan of care that the agency can provide us?
The plan of care is good for the customers as they can a rough idea what the care type would be and the amount of time they would spend with the elderly person. This can also prevent any dispute in the future.
Can we get some references?
A good agency will provide references of the caregivers and try to speak with as many professionals as possible to understand their work.
Is the agency law abiding?
A professional elderly home service agency should be law abiding. They should have a valid license which must be renewed and reviewed from time to time.
Can the agency provide a no-obligation assessment?
A good agency will definitely opt for an assessment free of cost. This is to build both trust and rapport and the senior member in the family can decide if the agency is good enough for them.